Don’t let your next booking get lost in a busy day.
You’re busy with guests, doing the school run or simply can’t get to the phone. We pick up the enquiries and follow up the quotes, helping turn interest into bookings. Your friendly reservations backup, no cape required.
The enquiry you miss
could be the stay you needed.
A potential guest asks about a weekend away. You mean to reply after check-out, then the day gets away from you. By the time you sit down, they may already have booked somewhere else.
Real people, looking after your enquiries, quotations and booking details in your own reservation system. We work with your rates and policies and keep your team in the loop.
Built for small hotels, lodges and guesthouses where the owner’s job description ends with “and everything else”. RES keeps booking conversations moving while you handle the rest of the business.
Give more enquiries a chance
to become bookings
Enquiries and quotations
Give a potential guest a useful next step. We respond through the agreed email, WhatsApp and telephone channels, check availability and prepare quotations using your approved rates.
Follow-ups and deposits
A quotation sent is a conversation started. We follow up outstanding quotes and deposits, keep the next action clear and check payment status with your authorised hotel contact.
Booking administration
Create and update reservations in your PMS, issue confirmations and administer booking changes and cancellations under your instructions.
Guest communication
Confirm pre-arrival details, record guest requirements and pass special requests and arrival information to the team at the property.
Reservations reporting
See what came in, what still needs following up and what became a booking. The reporting agreed for your property helps you review the opportunities being handled.
How it works
Understand the workload
We review your property, enquiry volume, reservation system, booking procedures and the hours and channels you need covered.
Agree the service
We set out the scope, fees, service hours, responsibilities and reporting in one clear agreement. Your approved rates, policies, access and escalation contacts are put in place before service begins.
Manage the reservations
WebChef RES handles the agreed daily reservations work, follows up outstanding business and keeps your on-site team informed.
Your property.
Your commercial decisions.
You retain control of rates, availability, discounts, deposits, cancellation policies and refunds. Guest payments go directly to your property through your approved payment methods.
WebChef RES administers the agreed reservations work. Your team remains responsible for the accommodation, reception, check-in and the guest’s on-site experience.
Service hours, enquiry allowances and any additional work are agreed in advance. OTA administration, group bookings and revenue management can be discussed separately.
Where could your next booking be slipping away?
The monthly service is quoted around the work involved:
enquiry volume, booking complexity, channels and coverage hours.
Tell us when enquiries tend to wait, which quotes go without a follow-up and where your day pulls you away. We’ll discuss your property, reservation system, enquiry volume and the channels and hours you need covered, then prepare a proposal.
Request your RES proposal