From running hotels to helping the people who own them.
WebChef brings over 35 years of hospitality experience to the challenges owners and their teams face every day.
Through remote reservations, performance insight and practical advice, we help you look after the business behind the guest experience.
Meet our three services
Founder, WebChef Hospitality Consultants
Hospitality, from the kitchen to the whole operation.
WebChef was founded by Donald Kiley, whose career spans kitchens, hotel operations and hospitality business turnarounds. That experience brings a practical understanding of how guest service, people, systems and commercial performance fit together.
Breakfast is under way, a guest needs help and the office phone has chosen its moment. Hospitality has a way of putting the whole business in front of you at once. That is the world our experience comes from, and the reason WebChef exists to support the people running it.
Today, Donald guides WebChef’s approach and advisory work. Our services bring that experience to your property through remote reservations support, performance insight and focused advice, with clear responsibilities for WebChef and your on-site team.
Support that fits your business.
WebChef RES
When your day pulls you away from the phone or inbox, a booking opportunity can slip past. WebChef RES answers enquiries, follows up quotations and looks after booking details, with real people using your systems, rates and policies.
Explore WebChef RESWebChef HOPS™
A working prototype in development, shaped around a familiar question: what needs my attention today? HOPS is being built to connect hotel information with practical management insight, with the evidence and gaps clearly visible.
Explore WebChef HOPS™WebChef Hospitality Advisory
Operational health checks, profit-leak investigations and practical owner advice. We help you understand the situation, agree priorities and plan improvements that suit your property, people and resources.
Explore the 7P Health CheckWe start with your goals and the support you need. Scope, responsibilities and service arrangements are agreed before work begins, with your team involved in the decisions that affect your property.
Good hospitality starts with people.
Never say ‘can’t’. Find what you can do, and do it.
“If you can’t serve wine, serve Champagne.”
Donald Kiley
If it doesn’t work, Change it!
Be happy. We’re in the hospitality business.
We take the business seriously and keep the welcome at its heart. If it isn’t possible, find a practical way forward.
That means listening, working with the people already in your business, and keeping the next step clear and achievable.